At Most Wanted, we strive to provide our customers with a seamless and satisfactory shopping experience. This page explains how cancellations, refunds, and warranty claims work for online orders and in-store purchases.
1. Order Cancellation Period (online orders)
Customers can cancel their online order within 24 hours of placing it (provided that it hasn’t already been fulfilled). After 24 hours, cancellation requests will be handled on a case-by-case basis, subject to our discretion.
2. Cancellation Process
To cancel your order, please contact our customer support team via email (Charlottetownonlinesales@mostwantedpei.com), providing your order details and reason for cancellation. Our team will review your request and respond within 1-2 business days. An order cancelled within 24 hours of placement is refunded in full to your original payment method. If a cancellation request is approved after the initial 24-hour period, a restocking fee of 25% of the total order cost plus shipping and any fees will apply; the restocking fee is deducted from the refund amount and the remaining balance is issued to your original payment method.
3. Online Orders Are Final Sale
All online sales are final. Almost everything we sell is pre-owned and one of one, so please review the listing photos and description carefully before buying. The photos on a listing are of the actual item you will receive; see our Sales Policy for what our condition descriptions mean and what cosmetic variance to expect on pre-owned items. If a detail matters to you and you cannot see it clearly, contact us before buying and staff at the holding store can check the item for you.
4. Defective Items (online orders)
If you believe an item you ordered online arrived defective, contact Charlottetownonlinesales@mostwantedpei.com with your order number, a description of the problem, and clear photos. These situations are handled on a case-by-case basis. Normal cosmetic wear on a pre-owned item, as described in our Sales Policy, is not a defect.
5. In-Store Purchases
In-store purchases are covered by the warranty described on your receipt. Please bring the item and your receipt to the store for any warranty claim. See our Terms and Conditions for the Basic Warranty Program and Respawn Guarantee details.
6. Changes to This Policy
Most Wanted reserves the right to modify or update this policy at any time. Any changes will be effective immediately upon posting on our website. It is the customer’s responsibility to review this policy periodically. This policy is in addition to our general terms and conditions and any applicable laws or regulations. Please contact Charlottetownonlinesales@mostwantedpei.com for any additional questions or concerns and we will get back to you within 2-3 business days.