Thank you for choosing Most Wanted. We strive to provide you with a seamless shopping experience, including prompt and reliable shipping services. However, it is important for you to understand our shipping policy, specifically regarding lost packages.
1. Shipping Responsibility
Once your order has been successfully processed and shipped, the responsibility for the package is transferred to the shipping carrier (e.g., Canada Post). Most Wanted is not responsible for any lost, stolen, or damaged packages during transit. We strongly recommend reviewing the carrier’s terms and conditions to familiarize yourself with their policies. Any import duties, tariffs, or taxes are the sole responsibility of the purchaser and will not be reimbursed by Most Wanted. We encourage customers to familiarize themselves with any applicable charges before placing an order. If a package is declined due to these fees, a refund will be processed once the package is returned and inspected by Most Wanted. Any applicable fees, including duties, taxes, tariffs, or additional shipping costs, will be deducted from the refund amount.
2. Tracking Information
Upon shipment, a tracking number may be provided to you via email. It is your responsibility to monitor the progress of your package using the provided tracking information. Please note that tracking updates may have a slight delay, especially during peak shipping seasons or unforeseen circumstances.
3. Address Accuracy
To ensure successful delivery, please double-check and provide accurate shipping information during the checkout process. Most Wanted will not be held responsible for any undelivered packages due to incorrect or incomplete addresses provided by the customer.
4. Delivery Attempts
The shipping carrier will make multiple attempts to deliver your package to the provided address. If you are unavailable during the delivery attempts, it is your responsibility to contact the shipping carrier directly or follow their instructions to reschedule delivery or arrange for pick-up at their local facility. If an item is returned to us, you will be responsible for additional shipping charges, taxes, duties or other fees should we need to send it to you again.
5. Lost Packages
In the unfortunate event that your package is lost during transit, Most Wanted will assist you in contacting the shipping carrier to initiate an investigation. However, please note that Most Wanted is not liable for any lost packages and cannot guarantee a resolution or replacement. Any claims or disputes regarding lost packages must be directed to the shipping carrier.
6. Damaged Product
If your product arrives damaged, please connect with Most Wanted at Charlottetownonlinesales@mostwantedpei.com with your order number and a description of the damage as soon as possible, including clear photos of the packaging and item. Please note that superficial wear on a pre-owned item’s packaging is disclosed in our Sales Policy and does not count as shipping damage.
Processing time vs. Shipping time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. This may be extended during peak holiday seasons. Orders are shipped from the Most Wanted store that stocks your items (Charlottetown, Summerside, Dartmouth, Bridgewater, Truro, or New Glasgow); an order drawing from more than one store may arrive in more than one package.
Shipping Rates
Shipping is calculated at checkout based on your delivery address and the size and weight of your order, using tracked carrier services. Jewellery orders ship tracked and insured. The exact shipping charge for your order is always shown at checkout before you pay. We currently ship within Canada only.
Pickup Only items
Some listings are marked “Pickup Only” at a specific store. Those items are available to purchase in person at that location and can’t be shipped. Call the store to hold a Pickup Only item.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 2 business days for the tracking information to become available. If you haven’t received your order within 30 business days of receiving your shipping confirmation email, please contact us at Charlottetownonlinesales@mostwantedpei.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
You can check out our refund policy on the Refund Policy page. If you have any further questions, please don’t hesitate to contact us at Charlottetownonlinesales@mostwantedpei.com.