At Most Wanted, almost everything we sell is pre-owned and one of one. This page explains how our items are sold, what our condition descriptions mean, and what to expect when your item arrives. It works together with our Refund & Return Policy and Shipping Policy.
1. Every Item Is the Item You See
The photos on a listing are of the actual item you will receive, not stock images. What you see in the photos, including any marks or wear, is what arrives. If a detail matters to you and you cannot see it clearly, contact us before buying and staff at the holding store can check the item for you.
Serial numbers and records: Where an item carries a serial number, we record it before the item ships or is collected, and we keep the listing photos with the order. If an item comes back to us for any reason, we check the serial number and the item against those records before a refund or exchange is issued.
2. Tested Before Listing
Items that power on, plug in, or play are tested in store before they are listed. Tested means the item performs its basic function: a drill drives, a receiver outputs sound, a guitar holds tune and plays through cleanly. It does not mean the item is new, complete with every original accessory, or free of cosmetic wear unless the listing says so.
3. Condition and Cosmetic Variance
Pre-owned items show use. Scratches, scuffs, worn labels, and shelf wear are normal for pre-owned goods and are not defects. Our listings describe condition plainly in the item description and show it in the photos. Anything that affects function, or cosmetic damage beyond normal wear, is stated in the description. If an item arrives materially different from its description and photos, our Refund & Return Policy applies.
4. What Is Included
An item includes exactly what the photos and description show. Accessories, cables, chargers, cases, manuals, and packaging are included only when pictured or listed. If the description says tool only, the batteries and charger are not included.
5. One of One
Most items are unique. When an item sells, in store or online, it is gone, and the listing comes down. We cannot hold items without payment, and adding an item to your cart does not reserve it.
6. Pricing and Availability
Prices are in Canadian dollars and can change until an order is placed. Items are sold both online and on the sales floor of the store that holds them; in the rare case an item sells in store moments before your online order, we will cancel and refund that item right away and let you know.
7. Order verification
We may hold any order for verification before it ships or is released, and we will contact you using the details on the order. Verification is more likely on a first order, a high-value order, a rush shipping request, or where the billing and shipping details do not match. This usually adds no more than a business day. An order we cannot verify is cancelled and refunded in full. We may also decline or cancel any order at our discretion, in which case you are refunded in full.
8. Questions
Not sure about an item’s condition, what it includes, or whether it suits your needs? Contact us or call the store that holds the item before you buy. Staff can pull the item and check anything you ask.